Frequently Asked Questions

  • Three sites across Northern Ireland: central Belfast

    The Mount Business Centre, 2 Woodstock Link, BT6 8DD

    Carryduff (Assure Health, 127 Ballynahinch Rd, BT8 8DJ) and

    Templepatrick (Templepatrick Surgery, 80 Castleton, BT39 0AZ). Free on-site parking at all three.

  • Yes. Our lead audiologist, Isaac Thompson, holds a BSc (Hons) in audiology, is HCPC-registered and is a member of the British Society of Hearing Aid Audiologists (BSHAA).

  • Free for over 60s, £100 for under 60s. Each test includes diagnostic pure-tone audiometry, otoscopy and a written diagnostic report.

  • Around 60 minutes. The clinic team does not rush appointments. Every patient leaves with a written report and clear next-step recommendations.

  • Yes, you are more than welcome to do so. A partner, family member or close friend is often the most useful person to discuss real-life difficulty with, and their observations add to your own.

  • £50 for one ear, £70 for both ears (includes a complimentary hearing screener). Most appointments take 30 minutes.

  • Primarily microsuction, the clinical gold standard. Irrigation and manual extraction are also available where clinically appropriate, including for ears with perforation, grommets or previous surgery.

  • Yes. Three to five drops a night for three to five nights before the appointment softens the wax and makes removal easier.

  • Yes. Hear Now Clinic is Neuromod's official Northern Ireland partner for Lenire, the bimodal neuromodulation treatment for chronic tinnitus.

  • £3,600 for a full six-month course, including the initial 90-minute assessment, the device for six months, fitting, the mid-stage review and the 12-week outcome appointment.

  • No. Lenire reduces tinnitus impact and loudness for the majority of suitable patients. Clinical trials showed approximately 86% percent of suitable patients had clinically meaningful improvement at twelve weeks, with outcomes sustained at twelve-month follow-up.

  • If a patient has measurable hearing loss alongside tinnitus, often yes — restoring missing input reduces the brain's compensatory activity. Most modern hearing aids also have built-in tinnitus masking programs.

  • We offer a range of solutions designed to meet your needs—whether you're just getting started or scaling something bigger. Everything is tailored to help you move forward with clarity and confidence.

  • Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

  • We combine a thoughtful, person-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.

  • Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.

  • From £1,800 a pair (Basic) to £4,600 a pair (Flagship). All packages include a 60-day return window and 3 to 5 years of aftercare.

  • Every major manufacturer: Phonak, Oticon, Widex, Starkey, ReSound, Signia, Unitron. Hear Now Clinic is fully independent and is not tied to any single brand.

  • Yes. Hear Now Clinic offers a 60-day return window on all hearing aid packages, so patients can try them in their real life before fully committing.

  • Four to six years is typical. The clinic services hearing aids throughout their life and advises patients honestly when it is time to replace them.

  • Yes. Hear Now Clinic provides custom ear impressions for musicians' plugs, swim plugs, shooting plugs, sleep plugs, motorbike plugs and custom in-ear monitors. Custom impressions are £80 for one ear and £100 for both.

  • No. Hear Now Clinic is direct-access. Book directly with the clinic by phone, email or online. No GP referral needed.